We do our best to provide a 100% safe and functional bicycle. While unlikely, unforeseen issues may arise after the time of purchase. We provide 30 days of free adjustments from the date of purchase. This covers minor adjustments of all components related to normal use.
Suspension components: If a suspension component fails 0-30 days from the date of purchase on bikes 3 model years old or newer, Ride-A-Bike will cover 100% of the repair cost. If a suspension component fails 31-60 days after the date of purchase, Ride-A-Bike will cover 50% of the repair cost. If a suspension component fails after 61 days, the customer is responsible for 100% of the repair. 4 or more model years old will be on a case-by-case basis depending on part availability. If a component cannot be repaired due to age, Ride-A-Bike will cover 50% of the repair cost 0-30 days from the purchase date. After 31 days, the customer will be responsible for 100% of the repair.
Hydraulic brakes: 0-30 days from purchase date, Ride-A-Bike will perform (1) free bleed per brake. 31+ days from purchase date, the customer is responsible for 100% of the repair cost.
We are not able to warranty or perform repairs that are a result of abuse. Examples of abnormal damage and/or abuse not covered includes, but is not limited to, a crash, improper riding technique, using the bicycle outside of it’s intended purpose, jumping, the bicycle falling off a vehicle rack, owner attempting to make his/her own adjustments or repairs, lack of proper maintenance, etc.
Our goal is to keep you riding – if you have any questions or concerns, please bring the bicycle to us for evaluation and a discussion.